PuckApp Support
PuckApp is a small, independent project. If something isn't working or you have a question, email puckapp@sgsoftware.pl — we usually reply within 3 business days.
When reporting a problem, it helps to include your phone model, the app version (if you already have it), and what you did just before it happened.
Common questions
How do I join a household?
Whoever set up the household in the app sends an invite (a code or a link) to the other members. Once you join, you see the same tags, notifications and task list.
How do I program a tag?
In the app, pick a tag and assign it any action: a notification, adding a task to the list, or another supported automation. You can change the configuration at any time.
How do I manage my PuckApp PRO subscription?
Turn the optional PRO subscription on or off in the app, under Settings → Subscription. Cancelling stays active until the end of the paid period, and the Free plan keeps working with no limit on tags.
A tag stopped working
Check that NFC is enabled on your phone and that you're tapping where the tag's chip actually is (usually the centre of the phone's back). If that doesn't help, email us with your phone model and what happens when you tap.
How do I delete my account?
In the app: Settings → Delete account. If you don't have access to the app, use the account deletion page.
How is my data handled?
See the Privacy Policy for what we collect, who we share it with, and your rights.
Contact
SG Software Development (Szymon Gaweł)
puckapp@sgsoftware.pl